How HUD's key program implementation partners believe the Agency is currently doing in its quest for excellence is the primary topic of this report. The report provides a timely assessment of HUD's performance from the perspective of those who deliver its programs to the people who are HUD's end-customers.

Executive Summary
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CHAPTERS:
Foreword, Abstract and Section 1
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Section 2
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Section 3
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APPENDICES:
Appendix I: Methodology
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Appendix II: Survey Forms
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