Strategic Goal 5: Transform the Way HUD Does Business
Partner Satisfaction With HUD’s Performance: 2010 survey Results and Trends Since 2005
Completion Date: October 2011
GTR: Jon Sperling
Description: PD&R has completed two surveys on the level of satisfaction with HUD and its programs by members of approximately eight HUD partner groups, which were surveyed in 2001 and 2006. A new partner survey underway in PD&R that includes most of the same partner groups will provide statistically useful estimates of current satisfaction levels and estimate changes in satisfaction levels since 2006. Changes to the 2009 survey include an expanded sample size (for most groups the universe and for large groups a sample will be draw); reporting will be expanded to include national level, local (Field Office or Regional Office, HUB’s for Housing Partners, FHA Homeownership Center for FHA Partners); and the addition of two new groups (FHIPS and FHA-Approved Lenders). Partner groups surveyed in 2009 include: Directors of Community Development Departments in cities or urban counties entitled to CDBG (universe 1,206/response 985); Mayors or Elected Officials of communities with population 50,000 or more (universe 664/ response 550); Directors of Public Housing Agencies that own and manage 100 or more units of conventional public housing (universe 1,649/response 1,367); Directors of Fair Housing Assistance Programs (universe 107/response 92); Directors of Fair Housing Initiative Programs (universe 114/response 97); Directors of non-profit housing organizations affiliated with National Association of Housing Partnerships (universe 95/response 86); Owners of Section 202 and Section 811 multifamily properties (est. sample 1,894/est. response 1,250); Owners of HUD-insured (unsubsidized) multifamily properties (est. sample 2,118/est. response 1,250); Owners of HUD-assisted (subsidized) multifamily properties (est. sample 2,016 est. response 1,250); and FHA-Approved Lenders (est. sample 2,083/est. response 1,250).
Quality Control for Rental Assistance Subsidy Determination
Completion Date: Ongoing, reports prepared annually; next report expected October 2012
GTR: Yves Djoko
Description: The purpose of the quality control study is to provide national estimates of rent subsidy errors for the PHA and owner-administered housing programs. These studies, which are conducted annually, provide the Department with updated estimates of the type, severity, and cost of errors associated with the income certification and rent calculation process. This information is used by HUD to better focus its management efforts on correcting the most serious errors, and to determine the effectiveness of corrective measures put into effect after the last report. In addition, annual reports on this matter are required by the Improper Payments Act of 2002 and for inclusion in the Department’s annual financial statement. Quality control error measurement studies are a crucial part of the Department’s efforts to address the concerns of senior HUD program management officials, OMB, and HUD’s Office of the Inspector General.
International Housing and Urban Policy Research
Projected Completion Date: Ongoing
GTR: Alven Lam
Description: This research supports the Department’s and Secretary’s initiatives on exchanging and sharing housing policies with other countries to enhance and develop HUD’s policy and program priorities. The project also supports HUD’s collaboration with the Department of State in advancing U.S. foreign policy and representing the U.S. government in active dialogues with other countries on urban and housing policy. These housing and urban policy dialogues serve as critical elements in the Administration’s foreign policy to promote worldwide democratic process and local governing capacity.
