Making the Quality Connection: Improving the Building Industry Insurance Situation Through Quality Assurance Programs
A quality assurance program for trade contractors and builders is under development by the NAHB Research Center, with
the support of the public-private PATH program administered by the U.S. Department of Housing and Urban Development
(HUD), and other industry sponsors. A trade contractor certification program has been field tested and evaluated, and
demonstrates substantial benefit to all participants. The pilot for the National Housing Quality (NHQ) Certified Trade Contractor
program was conducted in Las Vegas and has been expanded to Raleigh, N.C., the Washington, D.C.-area, and
the upper mid-west. Initial work on a builder quality assurance program is currently underway with program requirements and
training approaches in the design stage. There has already been interest by a number of builders to participate in a pilot
test of that NHQ Certified Builder program as it becomes available in their area. (Brief summaries of these programs are
provided in Appendix A.)
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